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Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (en Inglés)
Ida Lindgren
(Ilustrado por)
·
Gustaf Juell-Skielse
(Ilustrado por)
·
Maria Åkesson
(Ilustrado por)
·
Springer
· Tapa Blanda
Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (en Inglés) - Juell-Skielse, Gustaf ; Lindgren, Ida ; Åkesson, Maria
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Origen: Estados Unidos
(Costos de importación incluídos en el precio)
Se enviará desde nuestra bodega entre el
Jueves 04 de Julio y el
Jueves 18 de Julio.
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Reseña del libro "Service Automation in the Public Sector: Concepts, Empirical Examples and Challenges (en Inglés)"
This edited volume highlights the latest advances in and findings from research on service automation in public sector organizations. The contributing authors use a mix of social and technological approaches to increase readers' understanding of public service automation. The respective chapters discuss the automation of services in public organizations from a conceptual standpoint, present empirical examples of automation applications in public organizations, and consider the implementation-related challenges that can arise. The book's overall goal is to aid and inspire researchers and practitioners to expand their knowledge of service automation in public organizations, while also providing a foundation for policy development and future research. Following a brief introductory chapter, the book addresses major gaps in our current understanding of service automation in public organizations, and provides suggestions for future research. Moreover, it argues that there is a continued need to observe and learn from empirical examples, and a need for more critical studies on the social and societal consequences of increased service automation in public organizations.
