Name: Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service (en Inglés)
Price: 31384.00 ARS
Availability: InStock
Author: Toister, Jeff
ISBN: 9780578433363

portada Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service (en Inglés)

Formato

Libro Físico

Autor

Jeff Toister

Editorial

Toister Performance Solutions

Año

2019

Idioma

Inglés

N° páginas

228

Encuadernación

Tapa Blanda

Dimensiones

22.9 x 15.2 x 1.2 cm

Peso

0.31 kg.

ISBN13

9780578433363

Categorías

Atención al cliente

Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service (en Inglés)

Jeff Toister (Autor) · Toister Performance Solutions · Tapa Blanda

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Origen: Estados Unidos (Costos de importación incluídos en el precio)

Se enviará desde nuestra bodega entre el Martes 21 de Mayo y el Martes 04 de Junio.

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Reseña del libro "Getting Service Right: Overcoming the Hidden Obstacles to Outstanding Customer Service (en Inglés)"

Are you endlessly trying to improve your employees' customer service skills, but getting so-so results? There may be a culprit that you've never considered. Rather than offering another set of customer service tips, Getting Service Right takes a novel approach by rooting out the real reasons employees don't consistently deliver the service they should. The results can be both surprising and illuminating, such as: Company cultures that unwittingly discourage excellent customer service.Employees torn between following policy or serving the customer.Cost reduction efforts that actually increase the cost of service.Poor products and services that make it impossible to satisfy customers.Bad habits that make it difficult to listen to customers' needs.Getting Service Right is filled with examples from well-known organizations, real stories from frontline employees, and the latest scientific research. These powerful, sometimes counterintuitive insights can be applied at the organizational, departmental, or individual level to help the entire team deliver outstanding customer service. Note: This is a second edition. The first edition of this book was published under the title, Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It.