Homeowners today are savvy and expect those operating HOA's - Homeowners Associations to be knowledgeable, experienced and ethical. Board Members consist of homeowners who may not have all the skills required to make the decisions and solve the problems within the community. Therefore, the lessons taught in this training manual and others within the HOA Series will assist the HOA Board Members with what they need to learn to fulfill the duties expected. Thank you for taking the time to educate yourself on "What you need to Succeed." Lessons here include: Leading & Managing; Listening; Managing Change; Measuring Outcomes and Performance and Communicating Outcomes.