a complete roadmap to conduct and execute a design for six sigma service project with mapped dfss tools and methods. this book is the first to bring together two driving forces -- service design and six sigma -- and show how the synergy of these efforts can accelerate the value creation process. this book ` s main distinguishing feature is its completeness and comprehensiveness starting from high-level overview, deployment aspects and service design toolbox. most of the important topics in service design for six sigma (dfss) are discussed clearly and in depth. the organizational, implementation, theoretical, practical aspects of both dfss roadmap and dfss toolbox and methods are all covered very carefully and in complete detail. many of the books in this subject area give superficial description of dfss without any details. this is the only book that discusses all service dfss perspectives, such as transfer functions, axiomatic design , triz and taguchi methods in great detail. this book can be used ideally either as a complete reference book on dfss, or a complete training material for dfss teams. it will establish a roadmap for integration of six sigma methodology into corporate america with emphasis on supply chain process as an example for yielding lasting change and higher levels of business performance.