this book will provide the fundamentals of business process outsourcing for the busy executive who needs to get up to speed. it will have such features as checklists, tips and techniques, and case studies. it will look at the following: (1) identifying and selecting outsourcing opportunities, (2) managing the costs of bpo, (3) choosing vendors, (4) handling contracts, (5) managing the transition to bpo, (6) managing the buyer-vendor relaitonship, (7) infrastructure needs and considerations, and (8) risks and migitation strategies.